Post by account_disabled on Feb 24, 2024 5:05:50 GMT
The with returning the goods include transport reimbursement of delivery costs and possible coverage of the costs of collecting the return from the customer storing goods before they are purchased again possible repair and repacking if the customer has already unpacked the goods from the original packaging customer service return processing communication related to the return costs related to reselling e.g. costs of relisting products on the store marketplace website recompletion of orders. A high percentage of returns also has a negative impact on the companys financial liquidity.
Why do customers make returns There can be many reasons for returns the product does not look as the buyer expected the product does not have the expected functionality however the customer does not need the ordered product the customer ordered the wrong size the color or style looks different in real life than USA Student Phone Number List the buyer expected the buyer found the product cheaper from a competitor. compare the returns with the type of product being returned you may discover correlations that will be useful in sales. For example a common reason for returns in the fashion industry is to save time customers order several variants of the same product so that they can try them on at home and keep the one that best meets their expectations and send the rest back.
Some stores use the home fitting room as a sales technique offering customers free shipping and free returns or a discount on their next purchases Ways to minimize the number of returns Although it is impossible to completely eliminate returns in an online store it is still worth trying to reduce their number. It is worth remembering that the number of returns depends among others on on the specificity of the industry . In the fashion industry where consumers buy more impulsively use home rentals and the final product after trying it on in person may differ significantly from what it looked like on the model.
Why do customers make returns There can be many reasons for returns the product does not look as the buyer expected the product does not have the expected functionality however the customer does not need the ordered product the customer ordered the wrong size the color or style looks different in real life than USA Student Phone Number List the buyer expected the buyer found the product cheaper from a competitor. compare the returns with the type of product being returned you may discover correlations that will be useful in sales. For example a common reason for returns in the fashion industry is to save time customers order several variants of the same product so that they can try them on at home and keep the one that best meets their expectations and send the rest back.
Some stores use the home fitting room as a sales technique offering customers free shipping and free returns or a discount on their next purchases Ways to minimize the number of returns Although it is impossible to completely eliminate returns in an online store it is still worth trying to reduce their number. It is worth remembering that the number of returns depends among others on on the specificity of the industry . In the fashion industry where consumers buy more impulsively use home rentals and the final product after trying it on in person may differ significantly from what it looked like on the model.